Feedback from previous guests about their experience.
76%
liked the hotel and would stay again
7.6/10
Very good
Rooms
6.1
Location
7.1
Service
9.1
Dining
5.2
Guest reviews
7.6/10
based on 15 reviews
8.1
8.1/10 based on 8 reviews
Elliot
United Kingdom,
December
2024
7.6/10
I had a mixed experience at this hotel. The location beside the lake is beautiful and quite modern, making for a great atmosphere. However, the cleanliness of the rooms left something to be desired, and the dining options weren't very appealing from a western perspective. The service was friendly and helpful, which balanced things out a bit, but overall, I felt there were some areas that needed improvement.
Rooms
6.0
The rooms were spacious but not the cleanest; I noticed crumbs on the floor and some hair and stains on the sheets. However, they have been recently modernized, and the beds were comfortable.
Service
9.0
The staff were very friendly and went out of their way to help, even writing 'Happy Birthday' in Chinese characters for our daughter's card and leaving some complimentary fruit.
Location
8.0
The hotel is in a lovely modern area beside a beautiful lake, though it does require a taxi to get into town, which is quite affordable.
Dining
5.0
The dining options were a bit disappointing from a western perspective, but there were good selections of Chinese dishes, particularly at breakfast.
Facilities
7.0
The hotel had some great facilities, but the overall experience didn't quite match up due to the cleanliness issues.
Matthew
United Kingdom,
December
2024
8.0/10
I had a pleasant stay at this hotel with a lovely view right beside the lake. The staff was incredibly friendly, helping us celebrate our daughter’s birthday in a special way. Unfortunately, the cleanliness of the rooms left something to be desired, and the dining options felt a bit lacking from a western perspective. Overall, it was a modern hotel with some nice amenities, but improvements in cleanliness and dining would make it much better.
Rooms
6.0
The rooms were spacious and had a nice balcony, but I did notice some crumbs and hair on the floor, as well as stains on the sheets, which was disappointing.
Service
9.0
The staff was professional and attentive, even going above and beyond to write 'Happy Birthday' in Chinese for us, which was a lovely touch.
Location
8.0
The location was great, right beside a beautiful lake, but it required a taxi to get into town, which was not too expensive.
Dining
5.0
The dining experience was quite disappointing from a western perspective, although there was a good selection of Chinese dishes, it felt limited overall.
Facilities
7.0
The facilities were modern and included all the necessary amenities, but they felt a bit underutilized given the guest capacity.
Rosie
United Kingdom,
December
2024
8.4/10
I had a pretty good experience at the hotel, with the rooms being large and comfortable, and a nice view of the lake from the balcony. The staff went above and beyond to make our daughter's birthday special. However, the food could use some improving, especially from a western perspective, and I found myself needing to take taxis into town which added a bit of extra cost. Overall, it was a good value for money, but there's definitely room for improvement.
Rooms
9.0
The rooms were really large and comfortable, with decent bathrooms and free Internet. Our room overlooked the lake, and it even had a nice balcony.
Service
10.0
The staff was incredibly helpful. They even wrote 'Happy Birthday' in Chinese characters on our daughter's birthday card and left us some complimentary fruit.
Location
7.0
The location is nice, with a great view of the lake, but it does require a taxi to get into town, which can add up over time.
Dining
5.0
The dining experience was a bit disappointing from a western perspective. While the breakfast spread was pretty good with a lot of Chinese options, I wish there were more variety for other tastes.
Facilities
7.0
The hotel had decent facilities, but I think there are some areas that could use an upgrade to match the spaciousness of the rooms.
Rowan
United Kingdom,
December
2024
7.2/10
The hotel has a lot going for it with spacious rooms and comfortable beds, but my experience was hampered by cleanliness issues, including a stinky carpet and crumbs on the floor. The staff were very helpful, especially during special occasions like birthdays, and the location provides a nice view, although it's somewhat inconvenient for getting into town without a taxi. Dining options were a mixed bag, with a good selection of Chinese food, but the western offerings fell short.
Rooms
5.0
The rooms were spacious and had been recently modernised, but I noticed a lot of crumbs and hair on the floor, and some stains on the sheets, which was disappointing.
Service
9.0
The staff were incredibly helpful, even going the extra mile by writing 'Happy Birthday' in Chinese for us. Their assistance made our stay more enjoyable.
Location
7.0
The hotel is set in a modern, nice area with a good view, but you do need to taxi into town which can add up, though it’s not too expensive.
Dining
7.0
The dining experience was quite good with a broad selection of items, particularly if you enjoy Chinese cuisine. However, I was disappointed with the western options.
Facilities
6.0
Facilities were quite nice, but I didn't find anything particularly outstanding that would make me rave about them.
Jacob
United Kingdom,
December
2024
6.2/10
My stay at the hotel was a mix of highs and lows. The spacious rooms provided some comfort, but they weren't the cleanest, with some hair and stains on the sheets. The staff, however, were fantastic, going out of their way to make my daughter's birthday special. The location, while modern, required a taxi to get to town, which was a bit inconvenient. Overall, it wasn't ideal, but there were certainly some redeeming qualities.
Rooms
5.0
The rooms were spacious but not the cleanest, with crumbs and even some hair and stains on the sheets. I also noticed the carpet had a bit of a smell, which was disappointing.
Service
9.0
The service was excellent; the staff were very friendly and even left complimentary fruit in our room. They wrote 'Happy Birthday' in Chinese characters for my daughter's birthday card, which was a really nice touch.
Location
6.0
The hotel had a modern feel but is far from central Shanghai, so we had to rely on taxis to get into town, which wasn't too expensive but still a hassle.
Dining
5.0
Dining was a mixed experience; I found it very disappointing from a western perspective, unlike some of the other items which were nice. So, it didn't quite meet my expectations.
Facilities
7.0
The hotel is quite luxurious and comfortable overall, but I didn't have a chance to explore all the facilities during my stay.
Jayden
United Kingdom,
November
2024
6.8/10
I recently stayed at this hotel and found it overall modern and nice, right beside a beautiful lake. The service was friendly and attentive, which made our stay enjoyable. However, the cleanliness of the rooms left something to be desired, and I was a bit surprised by people walking past my patio. The location means you will need to take a taxi to reach the town, but it's not too expensive. Overall, it's a decent choice, but there are areas that could use improvement.
Rooms
6.0
The rooms were spacious, but I noticed some crumbs on the floor and stains on the sheets. Keeping the blinds closed was necessary due to foot traffic outside.
Service
9.0
The staff was very helpful, even writing 'Happy Birthday' in Chinese for us, and they left some complimentary fruit in our room.
Location
7.0
The location is modern and sits near the lake, but you need to get a taxi to go into town, which is affordable.
Dining
5.0
Dining was a bit disappointing from a Western perspective, though there was a good selection of Chinese dishes.
Facilities
7.0
There are plenty of amenities, but it feels like they could enhance training for staff and improve some services.
Sophia
United Kingdom,
November
2024
7.0/10
I had a mixed experience at this hotel. While the location offered beautiful lakeside views and the staff were exceptionally friendly and helpful, the rooms left a bit to be desired due to a stinky carpet and limited privacy. The dining options were good if you like Chinese food, but Western selections were lacking. Overall, it's a decent place that could use some improvements.
Rooms
5.0
The room I stayed in had a small patio overlooking the lake, but it felt a bit exposed since people were walking just outside my windows. The carpet had a bad smell, which was disappointing.
Service
9.0
The staff were incredibly helpful, going out of their way to write 'Happy Birthday' in Chinese characters for my daughter's birthday card, and they even left some complimentary fruit in our room.
Location
7.0
The location is great for views of the lake; however, to get into town, I had to rely on taxis, which was a minor inconvenience but not too costly.
Dining
6.0
The dining options were varied, with a good selection of Chinese dishes, but I found the Western breakfast choices quite disappointing.
Facilities
8.0
While I didn't use many facilities, I noticed that the hotel looked modern and well-maintained.
Emma
United Kingdom,
October
2024
8.2/10
I recently stayed at this hotel, and I have to say it has its pros and cons. The location is modern and offers beautiful views, which I really loved. The staff was incredibly attentive and helped make my daughter's birthday special. However, the room cleanliness was a letdown with some crumbs and hair, and the dining options could have been better from a Western perspective.
Rooms
6.0
The room was spacious and had a nice balcony, but I was surprised to see some crumbs on the floor and hair on the sheets. Definitely not the cleanest.
Service
9.0
The service was top-notch! The staff even wrote 'Happy Birthday' in Chinese characters for us in our daughter's birthday card, which was a really sweet gesture.
Location
7.0
The location is great, with stunning views by the lake. However, it required using a taxi to get into town, which was affordable but still a bit inconvenient.
Dining
5.0
Breakfast had a good selection of Chinese options, but it was quite disappointing if you prefer Western dishes.
Facilities
7.0
The hotel itself is beautifully modern and lavish, though the staffing levels seemed a bit low for the amenities available.
Parker
United Kingdom,
October
2024
8.8/10
The hotel has a spacious layout, which I appreciated, but it wasn't as clean as I would have liked, with crumbs and hair found in the room. The staff were incredibly friendly and helpful, even writing a birthday note for us in Chinese. While the location was somewhat modern, it required a taxi to get to the town center, which added extra costs. Dining was quite disappointing from a Western perspective, with limited options.
Rooms
6.0
The rooms were spacious, but I noticed quite a few crumbs on the floor and some stains on the sheets, which made it feel less than ideal.
Service
9.0
The staff were really nice and went out of their way to help us celebrate our daughter's birthday, which was a lovely touch.
Location
7.0
The hotel was modern and had a reasonable location, but I had to take a taxi to get into town, which wasn't too bad cost-wise.
Dining
5.0
Dining was a letdown from a Western viewpoint, although there was a decent selection of Chinese dishes.
Facilities
7.0
I didn't have much interaction with the facilities, but the overall amenities seemed okay.
Layla
United Kingdom,
September
2024
7.8/10
Overall, I had a mixed experience at this hotel. While the location was good with a nice view, the cleanliness of the rooms left something to be desired. The service was friendly and accommodating, especially when they helped celebrate my daughter's birthday. Dining options were decent but leaned more towards Chinese cuisine, which may not suit everyone's taste. Despite some drawbacks, it did feel like a good value for money considering the spaciousness of the hotel.
Rooms
6.0
The rooms were spacious and comfortable, but I was a bit disappointed to find crumbs on the floor and some stains on the sheets.
Service
9.0
The staff were really helpful, going out of their way to write 'Happy Birthday' in Chinese characters for my daughter’s card, plus they left some complimentary fruit in the room.
Location
7.0
The hotel has a nice view and is in a modern district, but it is quite a distance from downtown Shanghai, requiring a taxi ride that costs around 150-170 yuan.
Dining
5.0
The dining options included a fair mix of Chinese and some Western food, but I found the Western dishes to be a bit disappointing.
Facilities
7.0
The hotel had some modern amenities, but I felt that the facilities could use a bit of an upgrade to match the standards.
Matthew
United Kingdom,
September
2024
9.2/10
I had a great stay overall. The hotel is quite modern with a spacious room that offered a nice balcony, although the cleanliness left something to be desired. The location is decent but requires a taxi to get into town, which is affordable. The dining options weren't the best from a Western perspective, but the staff was extremely friendly and went the extra mile for us.
Rooms
6.0
The room was spacious and had a lovely balcony, but I did notice some crumbs on the floor and stains on the sheets, which wasn't ideal.
Service
9.0
The staff were super helpful and even wrote 'Happy Birthday' in Chinese for our daughter’s card, which made the day special.
Location
7.0
The location was good, but it's a bit of a hassle since you need to take a taxi to get to town, which costs around 150-170 yuan.
Dining
5.0
The dining was a bit disappointing for Western tastes, but there was a broad selection of Chinese dishes that was quite good.
Facilities
7.0
The hotel itself is modern and has nice amenities, but I felt the staff training could improve given the lavish setup.
Logan
United Kingdom,
August
2024
8.6/10
The hotel had some great aspects like spacious rooms and friendly staff. However, I encountered a few downsides, such as cleanliness issues in the room and a lack of dining variety. The location was excellent, right by the lake, and overall, it offered good value for money, but I wished the cleanliness matched the spaciousness.
Rooms
6.0
The rooms were quite spacious, but unfortunately, they weren't the cleanest, as I found crumbs and hair on the floor and stains on the sheets.
Service
9.0
The staff was really helpful and even wrote 'Happy Birthday' in Chinese characters for us in our daughter's birthday card, which was a lovely touch.
Location
8.0
The hotel was in a great spot right beside the beautiful lake, although getting into town required a taxi ride.
Dining
7.0
The dining options were pretty good with a nice selection, especially if you enjoy Chinese food, but it was a bit disappointing from a Western perspective.
Facilities
7.0
I noticed the hotel facilities were modern, but they could enhance guest experiences by boosting staff training.
Joshua
United Kingdom,
August
2024
6.4/10
I had a mixed experience at this hotel. The location was nice and modern, but the room cleanliness left something to be desired. The staff was incredibly helpful and friendly, which added a personal touch to my stay. Unfortunately, the dining options were quite disappointing, especially for Western tastes. Overall, it felt like it had potential, but a few improvements would make all the difference.
Rooms
5.0
While the room was spacious and had a lovely patio, I was surprised to find the carpet had a rather unpleasant smell, and the cleanliness wasn't up to par with crumbs and hair spotted around.
Service
9.0
The service was fantastic; the staff even helped me with a special request for my daughter's birthday, writing 'Happy Birthday' in Chinese, which was such a thoughtful touch.
Location
7.0
The location was good, modern, and nice, but it required a taxi to get into town, which was an added cost.
Dining
5.0
Dining was a letdown, especially from a Western perspective, as the breakfast didn't meet my expectations.
Facilities
6.0
The hotel had good facilities, although they didn’t feel fully utilized with low occupancy rates, making some areas feel understaffed.
Amelia
United Kingdom,
July
2024
7.4/10
I had a pleasant stay at the hotel, enjoying spacious rooms and a great location with nice views. The staff was incredibly friendly and went out of their way to celebrate my daughter’s birthday. However, the dining experience left something to be desired for western tastes, and the need to take a taxi into town was a bit of a hassle. Overall, it offered good value for money but could use some improvement in dining options.
Rooms
8.0
The rooms are spacious and modern, with a nice balcony, although I was surprised to see people walking close to my windows.
Service
9.0
The staff were very helpful, even writing 'Happy Birthday' in Chinese characters for my daughter's birthday card, which was a lovely touch.
Location
7.0
The location is quite nice with good views, but it requires a short taxi ride to get into town, which was affordable.
Dining
5.0
The food selection was decent with both Chinese and western options, but I found the western-style dishes to be quite disappointing.
Facilities
8.0
The hotel had good amenities and a nice pool area, which was a great spot to relax.
Michael
United Kingdom,
July
2024
9.0/10
I had a nice stay at this hotel, which featured spacious rooms and friendly staff. The location was decent, though a taxi ride was needed to get into the city. The dining experience left a bit to be desired, especially for breakfast options. Overall, it was a good value for what I paid, but I did encounter some issues with privacy due to nearby renovation activity.
Rooms
7.0
The rooms were quite large and I appreciated having a balcony; however, I was surprised to see people walking past the windows, so I kept the blinds closed for privacy.
Service
9.0
The staff was attentive and went out of their way to help us, even writing 'Happy Birthday' in Chinese characters for our daughter’s birthday card, which was a lovely touch.
Location
6.0
The location was okay, but it was necessary to take a taxi to get into town, which was inexpensive but still an extra hassle.
Dining
5.0
The dining experience wasn't great; the breakfast was disappointing and didn't meet my expectations from a western perspective, even though there were some good Chinese options.
Facilities
7.0
The hotel facilities were modern and well-maintained, though it seemed like the staff could use a bit more training, possibly due to the low occupancy rates.
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